Revolutionise Your Complaints Management

ReadiNow offers a streamlined solution for complaint resolution. Empower your team and ensure rapid responses and effective resolutions with ReadiNow's streamlined solution for complaint resolution.

Complaint Handlings

Internal Dispute Resolution

AFCA Report Handling

Real-Time Complaints Management Dashboard

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Complaints Management Module

The ReadiNow Complaints Management Module empowers your team to improve efficiency and bolster customer satisfaction and loyalty by effortlessly handling complaints. With ReadiNow’s powerful analytics tools you can uncover actionable insights from complaint data, enabling proactive problem-solving and continuous improvement to elevate your operations, enhance customer relationships, and drive long-term success.

Real-Time Executive Dashboard

Critical Infrastructure Asset Register

Security Incident Register

Hazard Register

Obligation Register

Vulnerability Register

Complaint Handling

Resolution/Compensation

Internal Dispute Resolution

AFCA Report Handling

Complaints Dashboard

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULE
Complaint Handling

Receive Complaints from multiple sources and handle them in a single location. Empower your teams to record and resolve complaints quickly.

	Easy-to-use layout
	Process guidance for complaint handlers
	Automated process steps
	AFCA Report details section

	Capture ownership and operational arrangement of critical infrastructure assets
	Specify the interdependencies between assets
	Understand the threat environment
	Easy access of information in a centralised location for reporting with CISC

	Report cyber security incidents
	Attach incident response plan
	Conduct impact analysis
	Determine root causes
	Implement action plans

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULE
Resolution/Compensation

Empower your teams to identify compensation options quickly and easily. Ensure quality customer service and streamlined and efficient issue resolution.

	Categorise your compensation options
	Support natural conversations with customers to enhance confidence
	Ensure your team knows their options to resolve any complaint or grievance
	Root cause analysis

Key Features:

	Identify hazard where there is a material risk
	Mitigate the impact of hazard
	Implement action plans
	Auto-generate annual report

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULE
Internal Dispute Resolution (IDR)

Escalate complaints internally quickly and easily when they require additional resources or review and approval.

	Automated escalation and notification tools
	Simple Regulator reporting
	Quick and easy tracking of escalation status
	Easy internal reporting and issue identification

Key Features:

	Define and manage your corporate obligations
	Define compliance requirements link to an obligation
	Track any regulatory changes and manage via reminders and alerts
	Assess impact of regulation changes and implement actions / controls
	Define control test and measure control effectiveness

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULE
AFCA Report Handling

Receive reports through the Australian Financial Complaints Authority (AFCA) and ensure accurate and timely reporting to AFCA for related resolutions.

	AFCA Complaint reporting tools
	ASIC RG 271 compliant
	Simple report generation and workflow automation
	Dashboarding and data analysis tools

Key Features:

	Report and manage system vulnerabilities
	Define different types of vulnerabilities
	Assess impact of vulnerabilities
	Implement remediation plans
	Prepare a vulnerability assessment report

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULE
Complaints Dashboard

ReadiNow complaints management dashboard gives you a single view of the status, age and progress of all the current complaints received by your business.

	Track AFCA Related complaints
	Monitor Complaint resolution timeframes
	Gain insight with charts relating to Type or Product
	Track momentum with closure rates

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULE
Complaints Dashboard

ReadiNow complaints management dashboard gives you a single view of the status, age and progress of all the current complaints received by your business.

	Track AFCA Related complaints
	Monitor Complaint resolution timeframes
	Gain insight with charts relating to Type or Product
	Track momentum with closure rates

All Built on our
Fully-Featured
No-Code Platform

Built on our proprietary AI Powered No-Code Platform, ReadiNow is the world’s first Software-as-a-Partnership Solution for GRC, where every client’s needs are heard and met to bring their unique needs to life.

ReadiNow 's innovative GRC software is:

	Faster to Deploy
	Easier to Configure
	100% Future-Proof and Future-Ready

Revolutionise Your Complaints Management

SEE THE READINOW PLATFORM IN ACTION WITH OURComplaints Management Module

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULEComplaint Handling

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULEResolution/Compensation

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULEInternal Dispute Resolution (IDR)

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULEAFCA Report Handling

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULEComplaints Dashboard

POLICY MANAGEMENT MODULE

COMPLAINT MANAGEMENT MODULEComplaints Dashboard

All Built on our Fully-Featured No-Code Platform

AI Powered Features

Flexible Data Model

Process Builder

Drag-and-Drop Builder

AI Powered Features

Flexible Data Model

Process Builder

Drag-and-Drop Builder

Ready to revolutionise your approach to Complaints Management?

Book a Demo

ReadiNow Corporation

Contact Us

SEE THE READINOW PLATFORM IN ACTION WITH OUR
Complaints Management Module

COMPLAINT MANAGEMENT MODULE
Complaint Handling

COMPLAINT MANAGEMENT MODULE
Resolution/Compensation

COMPLAINT MANAGEMENT MODULE
Internal Dispute Resolution (IDR)

COMPLAINT MANAGEMENT MODULE
AFCA Report Handling

COMPLAINT MANAGEMENT MODULE
Complaints Dashboard

COMPLAINT MANAGEMENT MODULE
Complaints Dashboard

All Built on our
Fully-Featured
No-Code Platform