Incident Management

Instantly respond and manage reported incidents

Identify affected people, process and systems; establish what led to the incident, and create the appropriate actions required to resolve and close the incident.

Download: GRC20/20 Solution Perspective

Case Management

Determine the root cause of the event with a systematic, investigative approach to the identification, classification, and collection of evidence and witness statements associated with an incident or event. Capture and manage corrective actions to lower the likelihood of repeat occurrences.

An overview of the Case Management dashboard showing case status, case type and closure rate and an overview of active cases.


Workflows alerts nominated personnel when there is a crisis requiring attention. Continuity and IT management plans can be activated when invoked with a simple one click to trigger workflows, pre-defined tasks and plans.


User interface of Workflow showing the workflow of sending a notification with squared symbolising the different stages of the message.

Action Plans

Capture and manage corrective and preventative actions to lower the likelihood of repeat occurrences and foster continuous improvement of safety, health and wellbeing within the workplace.

An overview of the Action Plans dashboard showing due dates, action status and type and an overview of active action plans.

Incident Reporting

Incident management that allows users to report fraud, OHS and physical security incidents and track the status and progress of their events. All with access via desktop, tablet or mobile devices.

User interface of Incident Reporting of the incident management solution showing event types, status and active loss events.


Automate the notification process to nominated personnel. Simply define notification templates and send notifications to team members, selected groups or all staff via SMS or email.  Remove the requirement for additional communication systems or platforms with support for third party service providers for 2-way mass messaging and communications.

User interface of the notification feature showing SMS Message log of all received and sent messages.

"ReadiNow provides a responsive interface that allows GRC processes to be managed across devices. It enables users to control and manage GRC programs through mobile devices anywhere, anytime."


Michael Rasmussen
Analyst, GRC2020

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Sydney Water

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