incident-management

Incident Management

Instantly respond and manage reported incidents

Identify affected people, process and systems; establish what led to the incident, and create the appropriate actions required to resolve and close the incident.

Download: GRC20/20 Solution Perspective
“Without this type of intelligent technology, we wouldn't be able to achieve a fully integrated risk management system”
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Smart Group

Case Management

Determine the root cause of the event with a systematic, investigative approach to the identification, classification, and collection of evidence and witness statements associated with an incident or event. Capture and manage corrective actions to lower the likelihood of repeat occurrences.

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Workflows

Workflows alerts nominated personnel when there is a crisis requiring attention. Continuity and IT management plans can be activated when invoked with a simple one click to trigger workflows, pre-defined tasks and plans.

 

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Action Plans

Capture and manage corrective and preventative actions to lower the likelihood of repeat occurrences and foster continuous improvement of safety, health and wellbeing within the workplace.

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Incident Reporting

Allow users to report fraud, OHS and physical security incidents and track the status and progress of their incident. All with access via desktop, tablet or mobile devices.

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Notifications

Automate the notification process to nominated personnel. Simply define notification templates and send notifications to team members, selected groups or all staff via SMS or email.  Remove the requirement for additional communication systems or platforms with support for third party service providers for 2-way mass messaging and communications.

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"ReadiNow provides a responsive interface that allows GRC processes to be managed across devices. It enables users to control and manage GRC programs through mobile devices anywhere, anytime."

Michael-Rasmussen

Michael Rasmussen
Analyst, GRC2020

Trusted by

Sydney Water
Senex
UBT
Dexus
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