Incident Management
Identify affected people, process and systems, establish what led to the incident, and create the appropriate actions required to resolve and close the incident.
Comprehensive Coverage with Root Cause Analysis
Automated Worflows and Real-Time Dashboards
Incident Reporting and Notifications
AI Powered Incident Management
Record and manage incidents of all categories and use this data to implement measures. Conduct investigations to determine the root-cause of incidents, link with your risks, identify control failure and control gap, raise actions to prevent and minimise the occurrence and severity of future events.
Utilise live dashboards for decision making and day to day operations.
Case Management
Determine the root cause of the event with a systematic, investigative approach to the identification, classification, and collection of evidence and witness statements associated with an incident or event. Capture and manage corrective actions to lower the likelihood of repeat occurrences.
- Systematic Investigation Root Cause Analysis
- Corrective Action Management,
- Prevention Focus and Risk Mitigation
Workflows
Workflows alerts nominated personnel when there is a crisis requiring attention. Continuity and IT management plans can be activated when invoked with a simple one click to trigger workflows, pre-defined tasks and plans.
- Customise workflows to align with specific incident response protocols and organisational requirements, adapting to various scenarios and needs.
- Activate entire continuity and incident management plans seamlessly, ensuring all necessary steps and actions are initiated promptly.
- Scale workflows to accommodate varying incident severity levels and organisational complexities.
Action Plans
Capture and manage corrective and preventative actions to lower the likelihood of repeat occurrences and foster continuous improvement of safety, health and wellbeing within the workplace.
- Assign clear accountability for implementing corrective and preventative actions, ensuring follow-through and completion.
- Monitor effectiveness of actions over time, adjusting strategies as needed.
- Address root causes of incidents to promote long-term effectiveness in reducing risks and enhancing workplace safety.
Incident Reporting
Incident management that allows users to report fraud, OHS and physical security incidents and track the status and progress of their events. All with access via desktop, tablet or mobile devices.
- Comprehensive Incident Reporting
- User-friendly Interface
- Centralised Repository
- Multi-Device Accessibility
Incident Notifications
Automate the notification process to nominated personnel. Simply define notification templates and send notifications to team members, selected groups or all staff via SMS or email. Remove the requirement for additional communication systems or platforms with support for third party service providers for two-way mass messaging and communications.
- Customizable Templates
- SMS and Email Integration plus
- Third-Party Integration
- Flexible Recipient Options
- Eliminate the need for additional communication systems or platforms by centralising notifications within the ReadiNow platform.
