Customer Issue Management
Keep a full picture of your customer information, issues, questions and requests in a centralised system that helps your team manage requests and resolutions. Configurable forms help you capture the right information that is required to help your employees resolve issues efficiently and effectively.
Have a user-friendly customer self-service portal where they can raise issues, ask questions and view the status of their requests, in real-time. Your assigned employees will be able to reply directly to the customers, within the application, to increase transparency across the support team and produce efficient resolutions for customers.
Manage Support Teams
With access on any device, anytime, anywhere, you can have enterprise-wide visibility. Configurable reports can help manage your support teams effectively. You can assign requests to employees to action and track their progress to the resolution. View response rates for each request and have full visibility to ensure employees are working effectively.
With a single click, you can generate documents that automatically collate information gathered through online forms. Utilise the system’s inbuilt capabilities to define monthly, quarterly or annual reports which can be seamlessly generated and sent out to business stakeholders using your own templates and report formats.
DIGITAL TRANSFORMATION AT ITS FINEST...
Transform the way you use data. Spend less time gathering data and more time analysing it.
ALIGNS TO KEY INDUSTRY
STANDARDS AND FRAMEWORKS
Intelligent automation with ReadiNow means existing and new industry regulations are automatically embedded into your existing compliance framework.
ANY DEVICE, ANYWHERE, ANYTIME
Collaborate. Empower your employees with the latest technology at their fingertips in real time.
Be Resilient. ReadiNow Intelligent Engine Technology utilises the latest in end-to-end encryption for all your data.
100% CLOUD BASED
Scale. ReadiNow is new cloud architecture. Get technology that grows as you grow.
Service Desk Is Just One Part of…
Digital Transformation Customer Engagement Suite
Achieve your objectives, address uncertainty and act with integrity.