FASTER THAN EVER BEFORE

Service Desk

ReadiNow’s Service Desk is a complete customer care solution that enables you to set-up, track and manage every customer with 5-star service, in a user-friendly and cost-effective manner. Manage internal workflows with ease to help satisfy customers efficiently. Use real-time analytics and notifications to help set up successful service desk support team processes and ensure customer satisfaction.

business impact analysis

Customer Issue Management

Keep a full picture of your customer information, issues, questions and requests in a centralised system that helps your team manage requests and resolutions. Configurable forms help you capture the right information that is required to help your employees resolve issues efficiently and effectively.

Customer Portal

Have a user-friendly customer self-service portal where they can raise issues, ask questions and view the status of their requests, in real-time. Your assigned employees will be able to reply directly to the customers, within the application, to increase transparency across the support team and produce efficient resolutions for customers.

risk assessments
planning

Manage Support Teams

With access on any device, anytime, anywhere, you can have enterprise-wide visibility. Configurable reports can help manage your support teams effectively. You can assign requests to employees to action and track their progress to the resolution. View response rates for each request and have full visibility to ensure employees are working effectively.

Analytics

With a single click, you can generate documents that automatically collate information gathered through online forms. Utilise the system’s inbuilt capabilities to define monthly, quarterly or annual reports which can be seamlessly generated and sent out to business stakeholders using your own templates and report formats.

rehearsals and testing
DIGITAL TRANSFORMATION AT ITS FINEST...
Powerful business
intelligence analytics

Transform the way you use data. Spend less time gathering data and more time analysing it.

ALIGNS TO KEY INDUSTRY
STANDARDS AND FRAMEWORKS

Intelligent automation with ReadiNow means existing and new industry regulations are automatically embedded into your existing compliance framework.

ANY DEVICE, ANYWHERE, ANYTIME

Collaborate. Empower your employees with the latest technology at their fingertips in real time.

SECURE

Be Resilient. ReadiNow Intelligent Engine Technology utilises the latest in end-to-end encryption for all your data.

100% CLOUD BASED

Scale. ReadiNow is new cloud architecture. Get technology that grows as you grow.

Service Desk Is Just One Part of…

Digital Transformation Customer Engagement Suite

Achieve your objectives, address uncertainty and act with integrity.